Frequently Asked Questions

We have listed the most frequently asked and frequently asked questions below to help you, our art-loving customers, so that you can feel safe at every stage of your shopping. For other questions, you can use the contact form. We wish you a shopping full of art.

How can I shop on your website?

If you add our products on our website to your cart, online, with all your credit and debit cards. Up to 9 monthly installments You can shop.
iyzico You can safely complete your shopping with the payment infrastructure.

Can I shop without registration?

Of course, it is possible to shop without registration. By adding the products you want to buy to the cart, 'Confirm cart' Suffice to say. You can follow the information about the order you placed without registration from the e-mail address you shared during the order. We recommend that you order by registering in order to access information about your orders.

How can I track my order?

After the production of your order is completed, Yurtiçi Kargo An e-mail and sms will be sent to you on the day of delivery to the branch.
If you cannot view any mail or sms, please info@artucky.com Please contact us at.

How can I cancel my order?

To cancel your order info@artucky.com You can send your cancellation request to e-mail address.

when will my order be given to cargo?

Since most of our product categories are handmade, we produce on order. Your orders 2 to 5 working days It will be delivered to Yurtiçi Cargo within 5 to 7 working days at the latest in cases where there is a malfunction in production.

How can I use my discount coupon when ordering?

You can enter your discount coupons in the coupon section in the cart tab.

How can I exchange or return a purchased product?

From the date you receive your order 14 days in; your return and exchange requests info@artucky.com You can send it to the address by e-mail.

From the moment the product reaches us, we will have your refund within 1 to 2 working days at the latest.

The product I purchased is incorrect or defective. What should I do?

To get support on the subject info@artucky.com You can send an e-mail to the address. Our support team will contact you within 1 to 2 business days.

Can I change my address after making a purchase?

To get support on the subject info@artucky.com You can send an e-mail to the address. Our support team will contact you within 1 to 2 business days.

Can I have my order gift-wrapped? / Can I add a gift note?

If you write your gift note in the note field while completing your order, the polo cards of the works of art and your note will be carefully prepared and sent with your product in our special design box.

Will my invoice be included in the package content?

After making your purchase, the invoice of your order is sent to the e-mail address of the recipient. E-Fatura will be forwarded.

In our package content definitely Price information is not included.

Do you have the option to pay at the door?

Sorry, our cash on delivery option not available. Since our products are handmade, we produce according to your order.
After the production is completed, we provide shipping with Yurtiçi Cargo.

Which shipping company do you work with and what is the shipping fee?

Our contracted cargo company is Yurtiçi Kargo. To make art more accessible to our art-loving customers, 400 TL and above Shipping is free on purchases. For orders with a lower amount, our shipping fee is 12.90 TL.

Your accessories are very beautiful, but I'm afraid that they will give color to my hand because they are copper?

You are absolutely right! No matter how much we strengthen it with a protective varnish layer or other processes, unfortunately, when our body sweats (especially in bodies with a high pH value), it can cause reactions by contacting the copper surface.
Since our hands take the most active role during the day, especially our handmade rings should be used with care.