Refund policy

The provisions of the Law No. 6502 on the Protection of the Consumer and the relevant Regulation on Distance Contracts are applied in return and order cancellation transactions. Buyers have the right to withdraw from the online store within 14 days. In order to exercise this right, the decision of withdrawal must be notified to artucky.com within this 14-day period and the product must not be used. You can use the contact form for notification, or info@artucky.com You can send an e-mail to

The consumer cannot exercise the right of withdrawal for products that are produced in accordance with the special wishes and demands of the consumer or that have been personalized by making changes or additions, and for products whose prices change depending on the fluctuations in the financial markets. For this reason, since it will be adjusted according to the finger size chosen by the consumer during the order, all rings, products with writing on the stone in line with the customer's wishes, products with writing on or on the precious metal parts, all products produced in line with the consumer's wishes are within the scope of products for which the right of withdrawal cannot be exercised. In addition, the right of withdrawal cannot be used for products purchased within the scope of the campaign.

The product to be returned must be completely undamaged and unused. Products that have been scratched, damaged or physically altered in any way are strictly non-refundable. After the product is reviewed by our team, returns are initiated.

Your orders, which you want to return or cancel, must be sent to the address we will inform you in full, as sent to you, with the product, invoice, waybill, certificate, insurance forms, product box, packaging and all other documents and materials. VAT and other legal obligations, if any, of the products whose original invoice is not sent are not refundable. During the return shipment, the responsibility of the product and the documents and materials sent with the product or any similar depreciating situation, due to reasons arising from the cargo companies or the customer performing the return process, belongs to the customer who makes the return.

In case the right of withdrawal is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the product delivered to the 3rd party or the Customer has been sent to artucky.com. Following the receipt of these documents, the product review is carried out by our team. After the return is received, our team will examine whether the return conditions are fulfilled. If the return is approved, within 14 days, the price of the products will be returned to the bank account if the order was placed using a credit card, to the credit card, or to the bank account if it was given via wire transfer/EFT.