Shipping policy

delivery

Your order will be delivered free of charge by Yurtiçi Kargo.

The product you buy is specially prepared for you in line with the preferences you specify during the order. It will be delivered securely to the address you specify, in its special box, with a gift note. Your order is under the guarantee of Artucky until it is delivered to you by the cargo company.

If you wish, you can provide different delivery and invoice addresses, so that your invoice reaches yourself and your gift reaches your loved ones.

The number of days your order will be delivered to the cargo company is indicated on the detail page of the product you purchased. (2-3 working days for the products in our stock, 8-9 working days for the products that need to be produced)

The same day shipping option is not valid for all products, but only for products in stock. In case the product is supplied, the product is shipped to the customer within 2 working days. Delays between 2 and 3 days can be provided for sales made with the same day cargo option.

As a general information, we can state that 70% of the orders placed on artucky.com are delivered to the cargo company on the same day, and 20% the next day.

Prepared orders are delivered to the courier company on Saturday, Sunday, public holidays and public holidays.

The cargo company delivers except Sunday, public holidays and public holidays.

You will be notified by e-mail when your order is delivered to the cargo company.

If the recipient cannot be found at the delivery address, the cargo company leaves a visit notice. If the buyer, whose address is given a visit notice, does not contact the cargo company within 3 days, the cargo company returns the package to artucky.com.

Check the products you ordered by comparing them with the delivery note at the time of delivery. In case you think that the products are missing or damaged, do not take delivery of the package by keeping a report from the cargo authority.

Inform the artucky.com order officer of the situation by using the contact form. Your order will be delivered to you as soon as possible after making the necessary investigation. When you receive the product, you accept that the cargo company has fully fulfilled its duty.

You can contact us by using the contact form for all your questions and problems on these issues.