Terms of service


Article 1- Parties


Name  …… (hereinafter referred to as the Seller).

Tax Administration:

Tax number:




1.2. ALICI

Name – Surname/TC .No :

Address :



Article 2- Subject

The subject of this contract is in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualifications and sales price are specified below, which the BUYER has made an electronic order from the SELLER's website at https://artucky.com. the determination of the rights and obligations of the parties.

By signing this contract, the buyer, the seller's name, title, full address, telephone, e-mail and other access information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and delivery costs, the goods subject to sale. All preliminary information, warnings, instructions for use and the use of the right of "withdrawal" and information on how to use this right, about the official authorities and departments to which they can send their complaints and objections, are informed by the seller in a clear, understandable and online manner, these preliminary information is provided in electronic form. confirms and accepts; then accepts and declares that he has ordered the goods in accordance with the provisions of this contract.

Preliminary information, usage instructions and warnings on https://artucky.com and the invoice issued on the order given by the buyer are part of this contract.

Article 3- Subject of Contract

Product/Payment/Delivery information is as follows: The type and type, quantity, number, brand/model, sales price, payment method, recipient, delivery address, invoice information, shipping fee of the product/products received electronically. As the buyer, the person to whom the product price will be invoiced and the person who made the contract must be the same. The information below must be correct and complete. The buyer accepts to fully cover the damages that may arise from the inaccuracy or incompleteness of this information, and also the buyer accepts any responsibility that may arise from this situation.

The SELLER reserves the right to stop the order when it deems necessary, when the information given by the BUYER does not match the reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed.

Payment Method and Plan: It is a payment method made by credit card over the online virtual POS application. Iyzico infrastructure is used for online virtual POS on https://artucky.com site. For information about iyzico, visit www.iyzico.com.

Article 4- Contract Date and Force Majeure

The contract date is the date on which the order is placed by the buyer. Force majeure (natural disaster, warfare) , terrorism, insurrection, changing legislation provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party that occurs in the person of force majeure shall notify the other party of the situation immediately and in writing. During the continuation of the force majeure, the parties will not be liable for failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller

5.1. The Seller accepts and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure situations.

5.2. Persons under the age of 18 (eighteen) cannot shop from https://artucky.com. The seller will base that the buyer's age stated in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.

 5.3. https://artucky.com is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. Based on system errors, the buyer cannot claim from the seller.

5.4. You can shop at https://artucky.com by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not remitted within one week from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (or EFT) reaches the bank accounts of the seller. Payment methods made without contacting customer service, such as cash on delivery or postal check, are not accepted.

Article 6- Rights and Obligations of the Buyer

 6.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

 6.2. The buyer accepts and undertakes that he has accepted the terms of the employment contract by placing an order and that he will make the payment in accordance with the payment method specified in the contract.

6.3. Buyer https://artucky.com website for the seller's name, title, full address, telephone, e-mail and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and delivery costs, All preliminary information about the product subject to sale, warnings, instructions for use and the use of the right of "withdrawal" and information on how to exercise this right, the official authorities and offices to which they can send their complaints and objections, are informed by the seller in a clear, understandable and online manner, accepts and declares that it confirms the information electronically.

6.4. Pursuant to the previous article, the Buyer shall read and be informed of the information on …………………………..(link), which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and that they are informed in electronic environment. declares that it has given the necessary confirmation.

6.5. If the buyer wishes to return the product he has purchased, he agrees and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and the delivery note at the time of return.

Article 7- Order/Payment Procedure

Order: After the buyer's approval of the TL amount of the products added to the shopping cart, including VAT (total installment amounts in installment transactions), it is processed over the POS of the relevant bank card. The processing time of orders is not the moment the order is placed, but the moment the required collection is made from the credit card account. In case it is understood that the contractual good cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer immediately and clearly informs and approves the buyer, another product of equal quality and price can be sent to the buyer, or in line with the buyer's desire and choice; a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and/or the order may be cancelled. In cases where it is impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within ten days at the latest, and the contract is cancelled. In such a case, the buyer will not claim any additional material and moral damages from the seller.

Payment: After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, not due to the Buyer's fault, the Buyer's product delivered to him within 10 days. It is mandatory to send to . In such cases, shipping costs belong to the Buyer. If the Buyer prefers to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest information separately from his bank, and that the provisions on interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the legislation in force, declares and undertakes.

Article 8- Shipping/Delivery Procedure

Shipment: Following the completion of the payment procedures, the product/products are delivered to the courier company that the seller has contracted with, on the day determined by the seller every month, together with the sending of the order confirmation e-mail. The days determined by the seller to ship the product are announced to the buyers on the seller's website https:/artucky.com. By signing this agreement, the buyers accept, declare and undertake the implementation of the delivery procedure.

Delivery: The product/products will be delivered to the address of the buyer with the cargo agreed by the seller. Delivery time is …….. working days after the product is delivered to the cargo. Provided that the buyer is notified in writing or by a permanent data carrier, this period is maximum ……. The day can be extended. The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice. In regions where the Cargo Company delivers one day a week, there may be a prolongation of the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. Due to these extensions, the buyer cannot impose any responsibility on the seller. If the product is to be delivered to a person or organization other than the Buyer, the Seller is not responsible for the extra shipping costs that may arise from the person or organization not accepting the delivery, inaccuracy in the shipping information and/or the buyer's absence.

If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services. info@artucky.com should be notified immediately by e-mail address. In case of damaged package; damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation will be announced as soon as possible with the copy of the report remaining in the Buyer. info@artucky.com address and the seller Customer Service.

Article 9- Procedure for Product Return and Right of Withdrawal

Product Returns: The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without giving any reason and without paying any penalty. Pursuant to the general communiqué of the tax procedure law numbered 385, the buyer must send an invoice for the product delivered together with the product to the seller in order to carry out the return transactions. The right of withdrawal period starts from the day the goods are delivered to the buyer by the cargo. The return shipping cost of the returned product or products is borne by the buyer. There is no right of withdrawal for goods prepared in line with the buyer's wishes and/or the buyer's personal needs. In the event that the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any documents that put the consumer in debt, within twenty days at the latest, from the receipt of the invoice containing the withdrawal notification, without incurring any expense to the consumer. The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods. The general return period for any product purchased inadvertently is 7 days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns must be made with the original packaging. In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the products and their packages that were purchased inadvertently, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded. For product return, the situation is primarily referred to customer service. info@artucky.com should be forwarded to the address. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the buyer's address.

If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card or account. No refund will be made until the product is returned. The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant bank. If the purchase is made with a credit card and in installments, the procedure for returning the product to the credit card will be applied as follows: If the buyer has requested to purchase the product in installments, the Bank pays the buyer back in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. If the installment amounts paid by the buyer until the cancellation of the sale do not coincide with the return date and the account cutoff dates of the card, 1 (one) refund will be reflected on the card each month, and the buyer will receive the installments paid before the return for another month, after the installments of the sale are over, equal to the number of installments he has paid before the return, and will be deducted from existing debts. In the memberships sold for a certain period (3, 6 and 12 months), the remaining fee for the customer who wants to terminate the membership before the expiry of the specified period is subtracted from the total period of purchase of the product, the subscription advantageous price difference and the subscription discount difference, if any, are deducted, and the remaining months are calculated. will be refunded. In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank.

In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant payment software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.

Article 10 - Confidentiality

The information provided by the buyer to the seller in order to make payment with the information specified in this contract will not be shared with third parties by the seller outside the sales platform. The seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation with documented research capacity, he can provide it to the relevant authority. Credit Card information is never stored, Credit Card information is only securely transmitted to the relevant banks during the collection process and used for provisioning, and is deleted from the system after provision. Information such as the buyer's e-mail address, postal address and telephone are only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 11- In Case of Dispute Authorized Courts and Enforcement Offices

In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced in December each year by the Ministry of Industry and Trade. In the event that the order is fulfilled, the Buyer shall be deemed to have accepted all the terms of this contract.